AN
Asanda N

1 reviews | Active since Jan 2015

01 Aug 2023, 09:35

LawAID: Rude call center agent! Running credit checks without my permission is *******!!!

Today I got a call from call center agent from LawAID indicating that they would my lower my debt. The first issue I had with this call is that I did not give permission to any organisation to share or use my personal information and did not understand why they were calling. Secondly, the call center agent and his manager were extremely rude and seemed to be trying to bamboozle me into agreeing to debt counselling service. They were beating about the bush and trying to conceal the fact that they were in fact selling debt counselling services. I believe they were acting in bad faith- when a business is trying to sell something to a customer, they need to be very clear about the goods/ services they provide. There are far too many people in this country who lack the financial education and do not understand the implications of debt counselling. It is highly ********* and ******** to manipulate and trick consumers into purchasing goods/services without fully disclosing the nature of your services.

To make matters worse, when I got off the call, I then received an sms confirming that I had authorised a credit review. I did not authorise this, in fact I made it abundantly clear that I was not interested.

I see that this is a common trend, from reading other reviews. I join in asking what What can we do to stop this company from doing this? Enquiries on our credit affects our credit scores.

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