NON-EXISTENT CUSTOMER SERVICE

I do NOT recommend lava fires. Firstly, I asked them how long it would take to order. They advised it will take 4 weeks. I asked it there is any possibility to get the unit sooner, even if they just asked the warehouse in Cape Town. I was told 4 weeks and that’s it, they didn’t even bother to try. I decided to order the unit and they required a deposit payment, after much follow ups to get an invoice I finally received it and I paid immediately. After I had paid my deposit and sent proof of payment I had to follow up to check if they received the POP, they didn’t bother to send me an e-mail or call to advise that POP was received. Just before the 4 week mark I sent through another e-mail to check if the unit will be delivered on time at the Sandton warehouse, I was told they are not sure but a truck is leaving Cape Town and that my unit should be here soon.

On the 4 week mark I had to do yet another follow up to check if the unit has arrived, no reply received… after another email sent and they eventually rep**** to advise that the unit has arrived and that I can collect.

I didn’t expect much, however just BASIC customer service is all I wanted – but that was non-existent in this case.

I work in an industry where I work with the public direct, when they buy something from me, I send them a confirmation and I also thank them for their support…. You WON’T GET THIS FROM LAVA FIRES. Not a confirmation, not a thank you … nothing. You as the customer have to do the follow ups and try multiple times just to get some info and feedback..

I WILL NOT SUPPORT LAVA FIRES AGAIN AND I CERTAINLY DO NOT RECOMMEND THEM TO ANYONE !!!