Laurentina Hartebeespoort

Theft amongst staff and horrible service

We went to this restaurant today and it was honestly the worst experience. It was busy, so we expected a bit of a wait, but after an hour of sitting there, we had to get the manager just to find out where our food was. When it finally showed up 10 minutes later, it was a joke—everything was cold and tasteless. My dad’s prawns were terrible, my mom’s Seafood Boil was dry and missing half the items it was supposed to have, and my chicken was just as dry and flavorless. On top of that, our waitress completely ghosted us; she never checked if we needed more drinks, so we had to track down the manager again just to get a refill. But then things got really sketchy. As we were finishing up, my dad realized his phone was missing from the table. I started calling his number repeatedly. It was ringing, but no one was answering. My dad went toward the kitchen to ask the manager if anyone had turned it in, and while I kept calling, I spotted our waitress and could actually hear the phone ringing on her. At first, she tried to deny she had it, but once she realized she was caught red-handed, she finally handed it over. The manager stood right there and made this ridiculous excuse, saying it must have "accidentally" gotten stuck to the credit card machine when she brought the food. It was such a blatant lie that it felt like he might have been in on it. We asked for another manager and then for the owner’s number, but they just gave us the number for the lady who handles bookings. To top it all off, when the bill came, they’d added stuff we didn't even order. These people clearly don't care about service—as soon as they get busy, they completely fall apart and apparently start *****ing, too.