Lauren Blue
Unclaimed Business
|2.9|14 Reviews (last 12 months)|This business does not respond to reviews
Lauren Blue
Unclaimed Business
|2.9
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Lauren Blue delivers a sharply divided experience. Satisfied customers praise the garment quality of team kits and tracksuits, vibrant colours, neat stitching, fair pricing and helpful staff members like Kayline and Scharl, including easy exchanges. In contrast, parents ordering school uniforms describe waits far beyond the advertised fifteen working days, lost measurements, incorrect sizing, shifting excuses, unanswered phones and refused refunds. Because the company is a sole school supplier, buyers feel trapped, making turnaround times and proactive communication the most urgent fixes.
Performance(last 12 months):
Trustindex Rating
3.7NPS Score
-100Unlikely
TrustIndex
3.7
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.9|14 Reviews
Oct '25 - Sep '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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JP
Janet P
1 reviews | Active since Jun 2026
9 Jun 2026, 08:56
Late / No order delivery
This is the worst place I ever dealt with. They say 15 working days, but this is a lie! We are over 30 days and every time I phone the excuses change. They promise to get back to you but never do. This is the only place we can buy school uniforms from but the service is pathetic, if I hade a choice I would cancel everything. Please avoid dealing with them if you can.
Helpful (0)
|Replies (0)JP
Janet P
1 reviews | Active since Jun 2026
9 Jun 2026, 08:56
Late / No order delivery
This is the worst place I ever dealt with. They say 15 working days, but this is a lie! We are over 30 days and every time I phone the excuses change. They promise to get back to you but never do. This is the only place we can buy school uniforms from but the service is pathetic, if I hade a choice I would cancel everything. Please avoid dealing with them if you can.
0
Replies (0)BK
RF
Robyn-Lee Fisher
1 reviews | Active since Mar 2026
2 Jun 2026, 09:55
BAD SERVICE / EMPTY PROMISES
I am extremely disappointed and frustrated with the service I have received from Lauren Blue Clothing. As Lauren Blue Clothing is the sole supplier of the school's tracksuits, I contacted your office beforehand and was advised that I could bring my grandson in to be measured for his tracksuit. Upon arriving at your warehouse, no one seemed to know who I was, why I was there, or who would assist me. After waiting approximately 20 minutes, I was eventually taken to the measuring department where measurements were taken, and my details, along with my grandson's name, surname, and class, were recorded. The following week, when I called to order, I was once again met with confusion. No one could locate my grandson's measurements or any record of my visit. Fortunately, I had taken a photograph of the measurements, which helped resolve the matter. Due to this issue, I was only able to place my order (#9678) on 7 April, despite having attended the measuring appointment weeks earlier. I paid R730 for one tracksuit, intending to first confirm that the sizing was correct before placing any further orders. Since then, I have spent countless hours making phone calls and following up on the status of my order. When the tracksuit finally arrived, it had not been manufactured according to the measurements that were taken. The pants were excessively long and the sizing was incorrect. We were then required to return the item and request an adjustment to the waist size, resulting in yet another delay. The entire experience has been extremely frustrating. The repeated follow-ups, lack of communication, lost measurements, delays, and incorrect sizing have fallen far below what one would reasonably expect from a company entrusted as the sole supplier of school uniforms. In the past, schools often had multiple suppliers available, allowing parents and guardians to choose where to purchase uniforms. Unfortunately, being limited to a single supplier means we have no alternative when service levels are poor. At this stage, I still do not know when we will receive the correctly sized pants. Given the amount paid and the time that has elapsed, I do not believe the level of service I have received is acceptable. I would appreciate an explanation for the delays and errors, as well as confirmation of when I can expect the corrected tracksuit pants to be delivered.
Helpful (0)
|Replies (0)RF
Robyn-Lee Fisher
1 reviews | Active since Mar 2026
2 Jun 2026, 09:55
BAD SERVICE / EMPTY PROMISES
I am extremely disappointed and frustrated with the service I have received from Lauren Blue Clothing. As Lauren Blue Clothing is the sole supplier of the school's tracksuits, I contacted your office beforehand and was advised that I could bring my grandson in to be measured for his tracksuit. Upon arriving at your warehouse, no one seemed to know who I was, why I was there, or who would assist me. After waiting approximately 20 minutes, I was eventually taken to the measuring department where measurements were taken, and my details, along with my grandson's name, surname, and class, were recorded. The following week, when I called to order, I was once again met with confusion. No one could locate my grandson's measurements or any record of my visit. Fortunately, I had taken a photograph of the measurements, which helped resolve the matter. Due to this issue, I was only able to place my order (#9678) on 7 April, despite having attended the measuring appointment weeks earlier. I paid R730 for one tracksuit, intending to first confirm that the sizing was correct before placing any further orders. Since then, I have spent countless hours making phone calls and following up on the status of my order. When the tracksuit finally arrived, it had not been manufactured according to the measurements that were taken. The pants were excessively long and the sizing was incorrect. We were then required to return the item and request an adjustment to the waist size, resulting in yet another delay. The entire experience has been extremely frustrating. The repeated follow-ups, lack of communication, lost measurements, delays, and incorrect sizing have fallen far below what one would reasonably expect from a company entrusted as the sole supplier of school uniforms. In the past, schools often had multiple suppliers available, allowing parents and guardians to choose where to purchase uniforms. Unfortunately, being limited to a single supplier means we have no alternative when service levels are poor. At this stage, I still do not know when we will receive the correctly sized pants. Given the amount paid and the time that has elapsed, I do not believe the level of service I have received is acceptable. I would appreciate an explanation for the delays and errors, as well as confirmation of when I can expect the corrected tracksuit pants to be delivered.
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Replies (0)CE
NH
Nastassja H
1 reviews | Active since May 2026
28 May 2026, 10:22
Worst business ever!!!
I would give this no stars!!!!! I have never dealt with a more *********** company than Lauren Blue. They are absolutely disgraceful. You pay so much money and almost 2 months later I still don’t have my kids tracksuits. No one gets back to you! Everytime they have a bull **** excuse and still keep *****ing up the order!!!! The are absolutely pathetic Iv had enough!!!!
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Nastassja H
1 reviews | Active since May 2026
28 May 2026, 10:22
Worst business ever!!!
I would give this no stars!!!!! I have never dealt with a more *********** company than Lauren Blue. They are absolutely disgraceful. You pay so much money and almost 2 months later I still don’t have my kids tracksuits. No one gets back to you! Everytime they have a bull **** excuse and still keep *****ing up the order!!!! The are absolutely pathetic Iv had enough!!!!
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Replies (0)JB
Jane B
1 reviews | Active since May 2026
22 May 2026, 10:39
Lauren Blue Clothing manufacturers are ****s
Lauren Blue gets zero stars but I can't post without clicking on a star!! The WORST service I have ever experienced. School sports kit took more a month to be delivered to the school after the season had begun! The school has cut ties with the company. They are however refusing to refund my money. Completely unprofessional, over-priced and greedy. I am yet to have anyone pick up the phone and deal with this matter in a decent manner. Blatant lies on emails sent to me. Do not deal with Lauren Blue under ANY circumstances.
Helpful (0)
|Replies (0)JB
Jane B
1 reviews | Active since May 2026
22 May 2026, 10:39
Lauren Blue Clothing manufacturers are ****s
Lauren Blue gets zero stars but I can't post without clicking on a star!! The WORST service I have ever experienced. School sports kit took more a month to be delivered to the school after the season had begun! The school has cut ties with the company. They are however refusing to refund my money. Completely unprofessional, over-priced and greedy. I am yet to have anyone pick up the phone and deal with this matter in a decent manner. Blatant lies on emails sent to me. Do not deal with Lauren Blue under ANY circumstances.
0
Replies (0)DS
Danielle S
1 reviews | Active since May 2026
19 May 2026, 20:27
Pathetic service
Ordered tracksuit pants and jacket on 20 April. Got the pants on the 15th of April. On Sunday, 17 April, they very clearly stated that my order is being delivered on Monday. Today, on 19 May, a Tuesday, they said it'll be delivered tomorrow.
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Danielle S
1 reviews | Active since May 2026
19 May 2026, 20:27
Pathetic service
Ordered tracksuit pants and jacket on 20 April. Got the pants on the 15th of April. On Sunday, 17 April, they very clearly stated that my order is being delivered on Monday. Today, on 19 May, a Tuesday, they said it'll be delivered tomorrow.
0
Replies (0)