Laundro does not understand customer service

Pathetic service from start to finish! First off, the collections and deliveries were never on time, they were always HOURS late.Secondly my first load came back with only one towel, apparently the driver forgot the other six. I was not able to get hold of the owner Sherwin Samson for a week until he finally returned them while collecting my second load which also came back missing a grey sweater and pj pants,which he said he couldn't find.After an entire month of nagging he told me to fill in a refund form and then miraculously found both my items which would be delivered on a Saturday. As usual the delivery was hours late and he said he would reschedule for Monday and of course, he never pitched. We finally got our clothes back on Tuesday night. Sherwin has no concept of customer service, has snide remarks and is never apologetic.