Laudamotion - First and last time

Most disappointing boarding experience with LAUDAMOTION @ Faro Airport.

Laudamotion/ Ryan Air, I am sorry to say, but you have officially lost a next generation customer...as a dynamic 24 year old, who travels quite often, I am an easy customer to please, and usually feel at ease when following procedures at an airport.

After yesterday, I am in shock of the customer service provided by your staff as a PAYING CUSTOMER.

After being told to pay a 55 Euro fine at the airport counter for not checking in online beforehand (since when? & also, maybe consider ensuring your customers are aware of this policy??) I received very little acknowledgement or understanding after expressing my confusion and unawareness of the situation. After speaking to more than 2 staff members, I was told that they had given notice of this policy to an email address that did not even belong to me. Laudamotion showed no tolerance and had said that I would not be able to fly without paying the 55 Euro fee (Also understand: I had no luggage to check in and only needed a print out of my boarding pass!)

Thereafter, moments before entering through the gate to board my flight, I was told to pay another 50 Euro for my hand luggage (they would not take card/only cash) and had rushed me to draw the money, threatening that I would have to leave my bag behind if i do not pay. All staff members were unwilling to explain, help, put me at ease or provide support, INSTEAD I felt ******, *********** and powerless...