Shocking service from Lategan and Van Biljons

In July of 2024 I made enquiries about the acquisition of air conditioners for my residence. I approached Lategan and Van Biljons in Pretoria, expecting to get good quality customer service. What I experienced was the opposite. A certain Jacques Theyse recommended Carrier, and I paid for 2 air conditioners, one in full and the other a 70% deposit. I was told they did not have it in stock and that I will need to wait, as they only had one in stock. A few days later they installed one and requested me to be patient with the second one, which they did not have in stock. Yet, I paid a substantial deposit for the second one, which they did not have in stock, with the promise that I can expect it middle August. I traveled overseas, and on my return, after no communication, I attended at Van Biljons. I met another gentleman in Van Biljon's, a private customer, that complained about the bad service rendered by the very same vendor. I was told that they are still waiting. To date, almost middle Sept and no air conditioner, but even worse than that, no communication on the status. My personal experience with Van Biljon's, and in particular air conditioning, is one of disgust and disappointment. They do not value the customer, but are quick to insist on a deposit, without delivering. I will not recommend this vendor, based on my personal experience. They have become arrogant and customers will vote with their feet. I will also not recommend paying a deposit for product that is not in stock, despite me doing it trusting them on deadlines. They are not trustworthy in terms of what they promise.