LT
Lungile T
1 reviews | Active since Nov 2018
26 Jan 2021, 09:01
Poor Deliver Service..
The first time I heard about this delivery service I just knew **** is gonna roll. They are the worst delivery service in SOUTH AFRICA. 2R*** was delivered in Kimberley on the 19/01/2021 and was sitting with them until 25/01/2021 when they try to deliver it.
I returned (+***) a call 3 minutes after missing the delivery guy's call and he then told me he left and was at my house for delivery. I'm definately sure he wasn't here because I was home the whole day. I'm waiting for them to delivery to the house they claim they were at, I'm sorry I'm not gonna give them directions since they claim they were here, they have my full residential address.
I paid for this delivery, I owe no one nothing. They must just deliver my parcel or return it to your store, it's that simple.
Your delivery service is the worst. They dont even reply on HELLOPETER. next time please give us an option of chosing our own delivery services which delivers on time and has a good reputation to uphold not this FASTWAY aka WorstWay delivery service.
Regards Disappointed Customer
Helpful (0)
Replies (2)0
Replies (2)LT
Lungile T's updateReviewer Update
26 Jan 2021, 19:01Dear Bfacts Statingonlyfacts,
its very unfortunate but I find it fair because that FastWay Service is their stakeholder.
I was not given an option during payment process when checking out (online purchase).
Why would I even think of using that FastWay Service, let me tell you why, it is "Lategan And Van Biljoens Appliance Spares" online system that generated that courier.
My request to "Lategan And Van Biljoens Appliance Spares" is simple; Give us an option of choosing our own courier service.
Your stakeholders can affect your business, good or bad and that's what I told them (Lategan And Van Biljoens Appliance Spares) this morning when they phoned.
By the way I still haven't received my parcel from their recommended delivery service (FastWay) even today at 19:01.
its very unfortunate but I find it fair because that FastWay Service is their stakeholder.
I was not given an option during payment process when checking out (online purchase).
Why would I even think of using that FastWay Service, let me tell you why, it is "Lategan And Van Biljoens Appliance Spares" online system that generated that courier.
My request to "Lategan And Van Biljoens Appliance Spares" is simple; Give us an option of choosing our own courier service.
Your stakeholders can affect your business, good or bad and that's what I told them (Lategan And Van Biljoens Appliance Spares) this morning when they phoned.
By the way I still haven't received my parcel from their recommended delivery service (FastWay) even today at 19:01.
LT
Lungile T's update26 Jan 2021, 19:01
Reviewer Update
Dear Bfacts Statingonlyfacts,
its very unfortunate but I find it fair because that FastWay Service is their stakeholder.
I was not given an option during payment process when checking out (online purchase).
Why would I even think of using that FastWay Service, let me tell you why, it is "Lategan And Van Biljoens Appliance Spares" online system that generated that courier.
My request to "Lategan And Van Biljoens Appliance Spares" is simple; Give us an option of choosing our own courier service.
Your stakeholders can affect your business, good or bad and that's what I told them (Lategan And Van Biljoens Appliance Spares) this morning when they phoned.
By the way I still haven't received my parcel from their recommended delivery service (FastWay) even today at 19:01.
its very unfortunate but I find it fair because that FastWay Service is their stakeholder.
I was not given an option during payment process when checking out (online purchase).
Why would I even think of using that FastWay Service, let me tell you why, it is "Lategan And Van Biljoens Appliance Spares" online system that generated that courier.
My request to "Lategan And Van Biljoens Appliance Spares" is simple; Give us an option of choosing our own courier service.
Your stakeholders can affect your business, good or bad and that's what I told them (Lategan And Van Biljoens Appliance Spares) this morning when they phoned.
By the way I still haven't received my parcel from their recommended delivery service (FastWay) even today at 19:01.
LT
Lungile T's updateReviewer Update
28 Jan 2021, 06:52Dear Bfacts Statingonlyfacts,
Firstly, I want to thank you for your efforts.
1. “Least effort when quoting” (which is not always the best/favorable)
Unconcerned - That why they kept my parcel in Kimberley from the 19th and only delivered it yesterday the 27th at 18:54 in a private car.
Dishonest - They claimed they were at my house.
2. “Why then did you proceed with the purchase”
To my knowledge Lategan And Van Biljoens Appliance Spares is a big company and for them to use Fastway Couriers despite its index rating on HelloPeter I thought the reviews were not a true reflection hence I proceeded but unfortunately Fastway Couriers has proven the rating index to be true.
3. “Your anger should be directed at the courier service”
I agree. The reason I directed “my anger” at Lategan And Van Biljoens Appliance Spares was for them to act. To act by removing Fastway Couriers from their business.
4. “it's not even 1%”
5 drawbacks (from Lategan And Van Biljoens Appliance Spares) added to the other drawback (from other companies delivering via Fastway) adds up to a huge drawback for Fastway.
5. “The representative I spoke to”
That’s exactly what I requested but I thank you for bringing it up again with them.
The long-awaited part has being delivered. Just for interest sake the delivery was R224.25 and part were R105.09. Then one would ask, what’s the fuss about.
It’s not about the R329.34 but about the service.
LT
Lungile T's update28 Jan 2021, 06:52
Reviewer Update
Dear Bfacts Statingonlyfacts,
Firstly, I want to thank you for your efforts.
1. “Least effort when quoting” (which is not always the best/favorable)
Unconcerned - That why they kept my parcel in Kimberley from the 19th and only delivered it yesterday the 27th at 18:54 in a private car.
Dishonest - They claimed they were at my house.
2. “Why then did you proceed with the purchase”
To my knowledge Lategan And Van Biljoens Appliance Spares is a big company and for them to use Fastway Couriers despite its index rating on HelloPeter I thought the reviews were not a true reflection hence I proceeded but unfortunately Fastway Couriers has proven the rating index to be true.
3. “Your anger should be directed at the courier service”
I agree. The reason I directed “my anger” at Lategan And Van Biljoens Appliance Spares was for them to act. To act by removing Fastway Couriers from their business.
4. “it's not even 1%”
5 drawbacks (from Lategan And Van Biljoens Appliance Spares) added to the other drawback (from other companies delivering via Fastway) adds up to a huge drawback for Fastway.
5. “The representative I spoke to”
That’s exactly what I requested but I thank you for bringing it up again with them.
The long-awaited part has being delivered. Just for interest sake the delivery was R224.25 and part were R105.09. Then one would ask, what’s the fuss about.
It’s not about the R329.34 but about the service.