Poor communication & long service/repair time

First we had a technician to go out that had extremely poor communication skills and could not even tell us exactly who he is working for. We had to wait several days for quote, we had to call several times to ask the status with collection, repair as well as delivery. From logging a ticket via the DEFY website on 29 April 2022, the machine was fixed on Friday 27th and now we're waiting for delivery to happen, hopefully on 31st May'22.