Unacceptable booking

<p>I have friends from the UK who has never visited South Africa before and are coming for the very first time in December. They have asked me for help with booking their domestic flights as I am South African myself. During their stay, they will be traveling from JHB to Cape Town and back and asked for flights from OR Tambo International to Cape Town International and back to OR Tambo International because their flight back to the UK is from OR Tambo International. We found the perfect flight with the ideal dates and times specific to their needs. We went through the flight plans, times, airports etc a few times to make sure that it is the right booking before we booked. When we got the confirmation email, it said that they will fly from OR Tambo International to Cape Town International and instead of going back to OR Tambo International, will now land at Lanseria Airport. First of all, this is not what we booked for because they need to be at OR Tambo in order to catch their later flight back to the UK. Secondly, (after spending about an hour just to find an email where I could contact someone) I did send an email to their customer ********** to explain our complaint and asked if someone could please get back to us as soon as possible to explain what can be done about this flight. We even asked them if they could swap the airports if it means departing from Lanseria but to please return to OR Tambo (as explained above) but no one has come back to us as yet. We feel that it is unacceptable that we have booked for a flight and get something different to what we have asked for and what upsets me is that this is the first impression they get of service in South Africa even before they have set foot here.</p>