CZ
Cathy Z
1 reviews | Active since Aug 2019
24 Aug 2019, 11:25
Bad service and short cuts
Plumbers. Taking a week to replace a geyser. Working for an insurance company. People say they are qualified but they dont know what they are doing. Connecting 15mm water pipes to a 250l geyser in the place of 22mm pipes. Rest of house is 22mm. Some bathrooms is 25m away from geyser. After a week they still arive without the proper equipment.
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Replies (2)
Raydian's replyOfficial
26 Aug 2019, 12:09Good Afternoon Cathy
We apologise for any inconvenience caused, please could you send an email with all your contact details to ***,I have escalated this complaint to my MD, and we will be in touch as soon as we receive the relevant contact details.
Kind Regards
Janine
We apologise for any inconvenience caused, please could you send an email with all your contact details to ***,I have escalated this complaint to my MD, and we will be in touch as soon as we receive the relevant contact details.
Kind Regards
Janine
Raydian's reply26 Aug 2019, 12:09
Official
Good Afternoon Cathy
We apologise for any inconvenience caused, please could you send an email with all your contact details to ***,I have escalated this complaint to my MD, and we will be in touch as soon as we receive the relevant contact details.
Kind Regards
Janine
We apologise for any inconvenience caused, please could you send an email with all your contact details to ***,I have escalated this complaint to my MD, and we will be in touch as soon as we receive the relevant contact details.
Kind Regards
Janine
Raydian's replyOfficial
02 Sept 2019, 11:14Dear Mr & Mrs Van Zyl Please accept our sincere apologies for the inconvenience experienced. We investigated and narrowed the cause of the problem to an internal communication issue. We have taken steps to ensure this never happens again. Please contact us should you have any queries.
Raydian Team
Raydian Team
Raydian's reply02 Sept 2019, 11:14
Official
Dear Mr & Mrs Van Zyl Please accept our sincere apologies for the inconvenience experienced. We investigated and narrowed the cause of the problem to an internal communication issue. We have taken steps to ensure this never happens again. Please contact us should you have any queries.
Raydian Team
Raydian Team