Neglient Treatment of Laser hair removal

My 2 daughters and myself have been going for laser hair removal treatment at the Laser Boutique, our 3rd treatment was on Sunday. After two successful treatments both my daughters had burns after the 3rd treatment. I then phoned the Bedford office and spoke to a consultant who requested that we send her photo which we did. On Tuesday afternoon when we had no response my daughter then send them an whatsApp and only then did the manager of the branch call me. Shana was very dismissive and was not at all interested in assisting us. She was more interested in explaining the proper procedure was followed and she felted there was need for further action by them. My daughters both spent the following days at university where they were consistently asked what happened to their faces. They were felt extremely embarrassed and self-conscious after these experiences. My greatest concern was the attitude of the staff, who offered no help or advice and as this is our first laser experience we did not have any prior knowledge to rely on. This does nothing to boost my confidence for future treatment. Our previous the****** Tatum was excellent this is not intended as a reflection on her.