Non delivery and charging for same day

Terrible customer service! I ordered a fitbit charger and paid for same day delivery. Its been 4 days and still no delivery been promised for tomorrow after I had to phone numerous times and hear excuses ranging from staff functions to the ecommerce person being in court to a backlog on deliveries but still they charge same day delivery fees and I cannot be refunded for the additional delivery fees.. i even asked to come pick up the item due to their poor service only to be told no sorry cannot come pick it up and be refunded the delivery fee.