Purchasing data bundles via the RCS App (iOS)

On 12 June 2018, at 14:59, I used the RCS mobile app (iOs device) to purchase an R399 Vodacom data bundle. I received a confirmation text from RCS and my account was debited with the same amount. The following morning when the data wasn't reflecting I contacted RCS helpline. They were not very helpful and advised that it will be a while, as they will have to escalate it to their accounts department.

Today, 26 June 2018, two weeks later, I have yet to receive any feedback from RCS concerning the purchased data bundle that has not yet been credited to my Vodacom account, nor refunded into my RCS account.

I hope, God willing, that I will get some response from RCS soon. This was also the first and last time I will use the app to purchase data bundles.

Regards M