Poor service delivery from Discovery Insure

***** and Dishonest LAR-TECH Panelbeaters / Lehlobo Autobody Repairers. Poor service delivery from Discovery Insure In May 2019, Discovery Insurance referred my Mercedes Benz to LAR-TECH Panelbeaters / Lehlobo Autobody Repairers for repairs after a minor accident. A simple replacement of the bonnet, grille and small supporting parts. Seven months later (it’s October 2019), after multiple emails and calls to LAR-TECH Panelbeaters / Lehlobo Autobody Repairers along with Discovery Insure, neither party to date has ensured I receive the actual replacement and quality repairs, and excellent workmanship that is expected from an insurance company like Discovery Insure. After having kept my car for 6 weeks! I was asked to collect it. LAR-TECH Panelbeaters / Lehlobo Autobody Repairers were dishonest about the repairs and were not frank about the bonnet being replaced while it was infact panelbeated and not ordered from Germany as communicated by LAR-TECH on numerous occasions. The workmanship at LAR-TECH Panelbeaters is shocking! • The black air vents of the bumper had been spray painted white. • A secondhand latch for the bonnet was used to replace the damaged one and not a new one. • An Old radiator cover was used to replace the damaged one. And this replacement was not aligning. The radiator cover was loose and moving. • Infact, they broke of the pins to make allowance for the skew and warped bonnet they used as a replacement. It’s shocking that a company would attempt to panel beat a Merc instead of replacing the part. • The bonnet measurements are not even • The Grill holder by the (bumper)needed to be placed back to the original position, along with bolts that they had shifted to make allowances for their make shift solution. • They did not even secure the car registration plate • Scratches are developing in the new grille installed as everytime the bonnet is opened it scratches the new grille, due to its warped nature. • The peeling of paint is also occurring in parts close to the hinges of the bonnet due to the ill-fitted bonnet.

I do not understand why second-hand items and quick, makeshift solutions were an option and not the actual parts after 6 weeks of the car being at the workshop.

I've mentioned to Discovery Insure and to LAR-tech that I was so appalled at the poor customer service I experienced at LAR-Tech that I'm tempted to take to social media and yet that didn’t inspire any progress on my case. Feedback from LAR-Tech is EXTREMELY poor and mixed with contradicting information from confused staff members right from the admin side through to the technical team. I support quite a few of Discovery products/services and I pay alot of money towards my monthly insurance premium. I expected a far more professional and efficient referral that provides quality service. Truly, I am disappointed!