Incredible Customer Service from Laptops at Cost

When a notification popped up on my laptop that my hard drive was failing I immediately went into panic mode. After some searching through my emails I found that my laptop was still under warranty, and I contacted Martin at Laptops at Cost. Hearing the panic in my voice as I described the pop up, he very calmly explained the procedure to get the laptop from Cape Town to Johannesburg, where once received, the hard drive would be replaced and sent back on the same day. Amazingly, exactly this happened. My laptop was fetched, arrived in Johannesburg the following day, repaired and sent back via courier. Thank you Martin and Laptops at Cost for your incredible customer service. Communication with you was a breeze, and I was kept informed every step of the way. This type of service is so rare today, where we find ourselves dealing with call centers or websites with no human interface.