Undelivered Laptop 4 weeks of non communication

Good morning, We are having a problem with shipment on o/n 1***. The amount of R7000.00 was paid and a tracking number was promised to be submitted. After various requests and conversations with a person called Joel, there is no communication from him, and leave us no alternative as to open a case of ***** with the police, unless the writer is contacted within the next 24 hours.