REFUND NIGHTMARE

Bought a laptop from the laptop depot when they had their black Friday specials on, it took more than 3 weeks to get the laptop delivered (after constant calling and following up with them daily about the order).

The order was eventually delivered but it was not for what I had ordered online and I called them immediately to inform them of the error on their side (this was before they closed for the December break).

In January 2021 I again started making contact with them about the wrong laptop that was sent and was advised to send it back to the via Postnet for them to collect and check before they can even process a refund. The laptop was sent back to them on the 7th of January 2021 and I tried to follow up with them, daily, if they have received the laptop as I would like my money back.

The landline goes unanswered, they are very selective about the WhatsApp messages they respond to. When I do eventually

All I want is my money back as I have returned what is theirs.

My advise to others, DO NOT use the laptop depot if you are in the market for a new or refurbished laptop.

We are now in February and I am still trying to get my money back from them.