MT
Mmabatho T

1 reviews | Active since Mar 2009

20 Jan 2021, 12:48

Laptops depot STAY AWAY

<div>Marcio experience is super identical to mine except I bought mine on 01 December Laptop never received. Next steps is to report themto SAPS and Companies board for ***** I ordered a new laptop on 1 December 2020 and I am still waiting for it to arrive with absolutely no confirmation or indication that it ever will.

To date I have received no laptop and it is virtually impossible to get in contact with this company. I have sent emails asking for feedback and countless WhatsApp messages from various numbers. Initially I received some correspondence through WhatsApp although it was not convincing or conclusive. I had some interaction with a manager who promised to revert by COB ..I guess his has longer working hours than ordinary ppl out there as 6 weeks later he still hasn't responded. In Jan Joel gave me some lousy covid excuse and a week later still no action.Now I am getting absolutely no replies to my messages. I have also opened a support ticket with no reply or confirmation of my order beyond the automated emails I initially received after making the purchase. If I call from an MTN number my call drops immediately. I have asked different family members to follow up and that was in vein! Laptop Depot are ********** and ***** nothing about their business values is true! I have alsi reported them to my bank and will opened a case shortly with SAPS.

Act now and report any ********** activity by this company to the relevant authorities.</div>

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Replies (4)
Laptop Depot
Laptop Depot's reply20 Jan 2021, 13:06
Official
Good day. Please note that we have had a few delays with orders over the past 3 to 4 weeks but we are working hard to rectify all outstanding orders. Please can you email us on customercare at laptopdepot.co.za and we will attend to your query. 
MT
Mmabatho T's update20 Jan 2021, 13:13
Reviewer Update
Hi whoever you are.

I have been sending you emails daily to your customer care email with no response and I've send whatsapp with no response.

What difference would another email to your customer service email help with ?

Perhaps if one could speak to a real person that might ease my disappointment with your company

For all I know right now, I'm talking to an automated machine. Please honour your promise that's the least you can do
Laptop Depot
Laptop Depot's reply20 Jan 2021, 13:14
Official
I do apologize and will ask someone to get in touch with you urgently. 
MT
Mmabatho T's update20 Jan 2021, 13:17
Reviewer Update
Great ..Thanks