Laptop Depot

<div>I ordered a refurbished laptop on 2 December 2020 and I am still waiting for it to arrive with absolutely no confirmation or indication that it ever will. To date I have received no laptop and it is virtually impossible to get in contact with this company. I have sent emails asking for feedback and countless WhatsApp messages from various numbers. Initially I received some correspondence through WhatsApp although it was not convincing or conclusive. Now I am getting absolutely no replies to my messages and to date have not received a tracking number. I have also opened a support ticket with no reply or confirmation of my order beyond the automated emails I initially received after making the purchase. If I call from an MTN number my call drops immediately. When I call from a Cell C number it tells me the number doesn't exist. I have only been able to connect my call from Vodacom but I only get an answering service telling me to email or WhatsApp, which has proven pointless. The Laptop Depot together with other questionable e-commerce businesses selling laptops is linked to the domain www.frikkadel.co.za which I suspect is managed by a private hosting company. A closer look at Whois shows redacted contact information due to new GDPR regulations which allows website owners to hide their personal information. I have sent people to the business address listed on their website (in Cape Town) but the company is not there. Even if I somehow receive my order there are no legitimate communication channels or even a physical address I can use to instigate this process. They have misrepresented everything about the business. There is no customer service, no open lines of communication, no business address and you will never receive a tracking number. The only way to identify this business and it's owners is through their bank account with Standard Bank. If the bank has followed FICA regulations then they can identify the individuals behind this business. I have reported them to my bank and I have opened a case with both the bank and SAPS. I suggest that anyone else who has had the same experience does the same. Don't wait to be disappointed and don't waist your time with any ombudsman. Act now and report any ***** activity by this company to the relevant authorities.</div>