Laptop depot - shocking service

By far the worst experience I have had purchasing online in South Africa. Placed an order on 11 October for a laptop and was requested for proof of payment within 24 hours which I provided. 3 weeks went by and no laptop was delivered. 5 weeks went by, same story. I then requested a refund and it is now the 12th of December with no refund and no laptop. Emails are not responded to, nor are the customer care whatsapp chats. If you don’t want to lose your money, stay away.