EM
Evonne M
1 reviews | Active since Jun 2012
16 Oct 2020, 11:46
Bad service at The Laptop Depot
Terrible customer service. Ordered and paid for a refurbished laptop on 29 September 2020, today is 15 October, no delivery. They dont pick up phonecalls, do not answer emails, the WhatsApp number given is never answered. I got to chat on their online Customer care, promises to send updates, they never do. My order after 12 days changed status to Shipping and I was supposed to get an email with Tracking details, this was never sent. Now status on my order has changed to complete, yet I have not received the laptop.This is very frustrating. I do not recommend to use them at all. Worst Customer service I have ever encountered for an online store.
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Evonne M's updateReviewer Update
01 Nov 2020, 10:52Following my review, I got an update immediately on my laptop being dispatched, and the way bill number was sent to me. I received my laptop in good condition as per the spec. I am very happy with the product.
I also received a call from the Sales manager to apologize for the delays and claimed being short staffed.
All in all, not a very good experience in terms of customer service, but excellent product, good price and the laptop came preinstalled with programs allowing me to work on it immediately.
I would still recommend the Laptop depot for those looking to buy good laptops. I hope they can improve in the areas area are lacking.
Maybe amend the promised shipping time to allow buyers to make an informed decision if that timeline suits them.
I also received a call from the Sales manager to apologize for the delays and claimed being short staffed.
All in all, not a very good experience in terms of customer service, but excellent product, good price and the laptop came preinstalled with programs allowing me to work on it immediately.
I would still recommend the Laptop depot for those looking to buy good laptops. I hope they can improve in the areas area are lacking.
Maybe amend the promised shipping time to allow buyers to make an informed decision if that timeline suits them.
EM
Evonne M's update01 Nov 2020, 10:52
Reviewer Update
Following my review, I got an update immediately on my laptop being dispatched, and the way bill number was sent to me. I received my laptop in good condition as per the spec. I am very happy with the product.
I also received a call from the Sales manager to apologize for the delays and claimed being short staffed.
All in all, not a very good experience in terms of customer service, but excellent product, good price and the laptop came preinstalled with programs allowing me to work on it immediately.
I would still recommend the Laptop depot for those looking to buy good laptops. I hope they can improve in the areas area are lacking.
Maybe amend the promised shipping time to allow buyers to make an informed decision if that timeline suits them.
I also received a call from the Sales manager to apologize for the delays and claimed being short staffed.
All in all, not a very good experience in terms of customer service, but excellent product, good price and the laptop came preinstalled with programs allowing me to work on it immediately.
I would still recommend the Laptop depot for those looking to buy good laptops. I hope they can improve in the areas area are lacking.
Maybe amend the promised shipping time to allow buyers to make an informed decision if that timeline suits them.