Lanseria parking - damages to vehciles

Please take extra care where you park in the parking, my vehicle was damaged by someone allegedly using a leaf blower and a stone shattered my rear windscreen, LIA - Trevor Teegler touts a disclaimer policy, refuses to refund me my parking ticket or provide me with a report of what happened to my vehicle for my insurance claim, he expects me to drive all the way back to get the report from the parking office. Hoping the CEO will be able to help me. Poor reflection on LIA who advertises that your car will be safe and secure. Sad day when people just don' care anymore. Don't use the parking get someone to drop you off rather.