Horrible Airport

My husbands suitcase was completely botched on the 30th of April 2016 when we flew from Cpt to Lanseria with Mango (JE716). When we reported it to Luggage claim we were assisted by a very unhelp Portia. According to her she couldn't assist us because she's a junior. There was no manager there at all. She took pictures and told us she'll be in contact the Sunday to communicate whether they'll fix the damage or replace the suitcase. Sunday late afternoon she phones us telling us to bring the suitcase to Lanseria they need to assess the damage. So now we have to drive back to Lanseria from Lephalale, Limpopo out of our own capacity to have our suitcase assessed (travel over 700kms). Something that should have been done when we showed up at the baggage counter. Portia was gonna have me speak to a manager. I'm still waiting. If they want to assess the bag they'll sent out someone to my residence to do so because they failed at their job when we showed up their in the first place - Ref nr L1582 On top of that long term parking prices at Lanseria is absolutely ridiculous compared to OR Tambo. But I guess you can easily exploit people because the airport is so far from everything. My car was parked at Lanseria for 72 and a quarter hours ( i.e. 3days). I paid for 96 hours. The lady at customer service said if I had arrived just half an hour earlier for my first day parking I would only be paying for 3 days. I don't understand because that is for an even longer period.