Bidvest Shuttle Service

I would please like to report an extreme case of negligence from the Bidvest Shuttle service at Lanseria offering transport from the Longterm parking to the airport building.

I have spoken to the customer care many times before and laid my complaint, where after they promised to take care of it and make sure to deliver better service in the future. This morning I went there again, parked in the Longterm parking and asked a golf car to assist us on arrival, he claimed to come and help but just drove off and left us with no trolley and a week's accommodation to carry by ourselves.

When we eventually got to the airport, there were 5 golf cars parked with employees inside just chatting and laughing amongst themselves with absolutely no care given to the people suffering from their inability to do their jobs.

This is truly unacceptable and is the solid reason for me thinking twice before booking another flight from Lanseria. I hope they realize that there are an absurd amount of unhappy customers and that they will start doing something about it.