Bad Service

Subject: Unfair practice at carpark . Incident on 07 June 2021.

Dear Thelma, I am a retired gentleman – aged 63 whom was unfairly treated by your carpark staff. I do feel that I was wrongfully clamped and that I was discriminated against. This is what happened: I arrived at the car park ( Pick up /drop off ) section, at exactly 14h05 ,which is the time of arrival for a KZN flight, and parked my car in one of the marked parking bays. As I did not know who the persons were for collection I made a poster with the persons name on it . I then got out of my vehicle and walked over to the passengers approaching the car park with my poster . My passengers were of the last persons approaching the car park. This took about 10 -15 minutes. My passengers and I proceeded to my car , and this is when I noticed that my RF wheel was clamped. I approached the clamping staff and told them that this was not fair , but their attitude flared up against me. I took the document they gave me , left the passengers in the car and proceeded to the Parking office. I was helped by a policeman and he showed me where the office was. The lady in the office was not very helpful and demanded I do the payment. I did just that. The same 3 guys were at my car and I showed them my payment receipt , after which they then un clamped my car – speaking in their language. The reason for my letter is as follows: 1. I was not in the car park for more than 25 minutes – your staff wrote on their form 45 minutes + . 2. The dates of the form and the receipt does not correspond – this tells me that your guys used an old form for my incident. 3. I saw no cameras around that could prove my time parked in your car park – I would love to compare the camera time with that of your attendant. 4. I feel that your fees of R500.00 to unclamp my vehicle was very extreme for a not busy park area. 5. I feel that I was targeted as there were other taxis there at the time of my arrival , and the same vehicles were still there when I left – and yet no clamps on these vehicles? I therefor ask humbly for a rebate on my fine , and an apology from your car attendants for embarrassing me in front of my clients. How can Lanseria International Airport assist me in resolving this dispute. My Tax Invoice/ receipt number : 119843 dated 07/06/2021. Awaiting your soonest reply. Best regards. Brian Allen. ***.