Bad Service

Good day Lanseria,

Please find below complaint below, not that have any hope of getting something out of this.

I landed on Lanseria airport on Friday 28th August. My flight nr was FA310.

When we departure out if the plain we went for our bag collection, as always this took forever. I was standing on the side where the trolley’s are situated (social distancing). I removed my jacket as the airport was hot and while standing and waiting I hang my jacket over unused trolleys. When my bags came out, I collected my bag and head out to the car park. (forgot my Jacket)(my fault)

When I got to the car, I released my jacket was there and run back. When I got there I spoke to a guy called Ben, when I told him I forgot my jacket on the trolley he’s face lightened up and said “o the blue jacket, they did came and ask me about it, I will go fetch it”

I was so relieved, 20min later he came back stating “o now they where talking about something else that was left behind”

So my arguments to him and to you: • How can the jacket just disappeared. • How could Ben be so specific about this jacket (blue jacket) if I did not even told him the colour.

It is a Kway Jacket I received for the 2020 Cycle Challenge.

As mentioned I don’t have any hope up just for the fact how this thing was handled from the beginning, I understand I forgot my jacket, but how can I person that works at lost and found be so specific about my jacket and then say sorry, was not a jacket.

Ben was also not very helpful when I asked him about this, he just said I don’t know,