Advertised 4-stars but had no star grading

- Langebaan Holiday Homes advertised a self-catering rental with 4 stars using the Tourism Grading Council of South Africa trademarked stars (TGCSA). - I booked and paid for the venue based on the 4-star grading but upon staying at the venue, it was way below a 4 star graded venue. - I asked Langebaan Holiday Homes how they got their grading and after many emails it was communicated to me that Langebaan Holiday Homes "provide their own grading". Just imagine if everyone could grade themself- this is absurd and that is why there is a statutory body who is the only body who may provide a star grading. In fact absolutely no type of star may be displayed on a tourism venue unless it was provided by the grading council. - I lodged a complaint with the Tourism Grading Council who advised me that Langebaan Holiday Homes "are *******ly using the stars.." and that Langebaan Holiday Homes was not even registered with the Grading Council. - It’s a ******** offence to portray stars on an advertised tourism venue unless those stars were provided by the SA authority on star grading as per Tourism Act No.3 of 2014.

A company displaying stars which do not meet the Grading council requirements is not good for South African tourism.

- A complaint was lodged with the National Consumer Commission (NCC). - I also requested a partial refund but Langebaan Holiday Homes refused.