Still waiting for the owner to decide when maintenance can assist me.

I'm extremely beyond the word saddened Can someone please explain to me why it is taking so long to get the owner of the building at which I'm renting to decide when he will send maintenance to assist me. I have asked for assistance from The agent Landstar property Solutions who told me that the owner sends his own maintenance team. Bare in mind that we are not to deal or speak to the owner directly but the agency themself, Now one huge complaint that I have is we using Gas and for a whole year that I have been renting from the owner not once did anyone come and do any maintenance on my gas stove, which has been giving off a slight gas smell, now I dont have a clue whether it's normal or ok hence the complaint laid to the agent, I also have a list of various wear and tear items which I would like to be attended too. Now another big smack in the face is that, since I have moved in we have been having issues with the gate it is an electrical gate and is constantly out of order, now imagine having too open that gate late at night when you coming from work with your kids strapped in the back and having too jump out of your vehicle to open a gate which one is supposedly having to remotely open, bare in mind anyone can just walk in and out. Now make me understand why is our lives the lives of our kids not of any concern to the owner which one has no access too. Now In 2017 I was behind with my rent and made a payment arrangement with executive homes who now is apart of Landstar properties, and Peter and Desiree have been of great assistance and understanding, and I cannot thank them enough for all that they have done. I finally caught up with my arrears which including parking that of R300 a month that I did not use for app 4 or 5 months and the owner did not want to deduct that from my arrears, I kept quiet and paid. Now that I need the assistance of the owner he is not willing to send out maintenance to reassure me that it is safe to stay in the property which I'm renting from him. and if my charges will increase after this post as landstar properties bank charges flactuate with their mood swings then I will take matters further. So please can anyone assist me. I paid for my interest that I had on arrears, I paid for every phone call too remind me that I have to pay my arrears, and I pay ridiculous amount of bank charges every month. Now please treat me like your tenant and assist me when needed or at least give me and expected that of repairs just to put my mind at ease.

I'm not hiding my name nor my identity

Regards Nicolene Kuscus