POOR ACCOUNT MANAGEMENT

HOPEFULLY THIS WILL RECEIVE SOME SORT OF RESPONSE FROM SOMEONE THAT WORKS FOR THIS COMPANY!

My name is Jesse Govender, i am renting an apartment Brushwood Estate, Randburg.

I moved into this unit in early January 2018 after relocating to JHB from Durban. My agent was Claudio Barreiros. Let me just say that Claudio initially very helpful during the moving process.

However this is where the problem has arisen. It is now the first week of April 2018, since January i have not received a statement of account for rent due (which is due by the first of every month). According to this agency, late rental payments will incur additional penalties. Since January, my rent has been steadily going up and without a statement i am not being notified of what those additional costs are in relation to. When i attempted to resolve this issue a month ago i spoke to the Account Manager of Landstarprop and was treated rather poorly to say the least. I simply notified her that i have not received any statements and wished to confirm my contact details (maybe my email address was captured incorrectly). She proceeded to give me the worst attitude imaginable and the cut the call. I did not take likely to this and decided to call back and speak directly with the Managing Director of Landstarprop, who at first seemed helpful but clearly did not resolve this issue.

The reasons that i am so concerned is as follows: 1) The fact that i am unable to pay my rent before the day it is due is that i do not receive any correspondence for them until after the due date, via SMS (which does not include a breakdown of charges) and will inevitably reflecting negatively on me as a tenant. 2) I'm already in the fourth month of a 12 month lease and am concerned that they will use this "late payment" as a reason to motivate for not extending my lease when the time comes. 3) There were already damages to the unit noted on the checklist completed when we took occupation, there is a concern that due to this negative review and the lack of concern this letting agency has for their customers, as well as their clearly ********* nature they might use this in an attempt to with hold my deposit.

With all this being said i just want to reiterate one fact. I am definitely happy with my apartment and living in this complex. I just would like a little consideration from Landstarprop and wished to have built a pleasant relationship with them as i do see myself occupying this apartment for the foreseeable future until i feel its time to grow into a larger place.

I invite and welcome any response from Landstarprop.

Good day.