Theft by Landsdowne and poor service

On May 21st, 2024, I purchased a unit at the Blyde, and on the 27th, I received my first levies statement for May pro rata and June levies, which I paid and forwarded proof of payment. Around June 19th, I received a frustration letter, which I called, and I was told that it was a mistake due to the new system that they had implemented, and a few days later, an apology email was sent. Then the following month I received the letter again, then I called the lady who deals with the blades levies was like now on our system we are unable to see the May transaction, please forward me the proof of payment, which I did and attached the levies statement, and I called in to check if email was received, then she confirmed that she received it and she is escalating it to the finance department, till this day nothing has happened, I went to their blyde offices but my situation Your company is frustrating us because of their lack of competence and professionalism. My question is, did Landsdowne hire the right people in their finance department? Are your books audited? Is your staff *****ing from your clients, particularly new ones? What kind of business do you operate? My levies account is up to date, but because of your staff's incompetence, I am suffering. What kind of nonsense is this?