Putrid customer service with returning emails & deposits

I rented a 1 bedroom unit in Wilgeheuwel, Gauteng in 2019. No issues with the unit, just with the service received from the agents. I rented the place for 12 months, from March 2019. Upon moving in, a security deposit of R1000 was paid. I moved out in February 2020 and to date I have not received my deposit back. There were no issues for my deposit to not be refunded.

On multiple occasions I've called and sent emails. Initially I was told they'd get back to me. The last email of mine (sent over a week ago) was ignored.

Service received is disgusting. If a tenant owes money, they will be hounded until every cent is paid. However, when we're owed money, it is conveniently forgotten. Service leaves a lot to be desired.

It is now over 1 year later. And I haven't been refunded. It is highly unfair & unprofessional that I must nag and run around for money owed to me.

Is this the way things work? I DON'T recommend anyone use Landsdowne property group for rentals or sales as customer service is putrid. They lack etiquette and principles, and ultimately leave you ignored.