Poor Estate Management

I reside in Balwin Properties Greenpark Lifestyle Estate, that is managed by Landsdowne Properties. I have been in a back and forth argument with the estate since November 2022 regarding the crack of my car windscreen. The events are summarized below:

1. November 18th I noticed a big crack on my windscreen, I contacted the estate manager, Wendy, to try retrieve footage on what had happened. She quickly told how the estate was not responsible. Our cars are covered by solar panels, and during this time when my car was damaged, the estate had removed the covering around my parking bays, without any warning or communication ( I have images to prove this). 2. On Nov 18th, Wendy told me it was a golf ball that hit my car, then on Dec 8th she told me that the damage did not happen at Greenpark at all, even though I know for sure it did (I have the chats to prove the inconsistency in her story) 3. During the month of December I escalated the incident to her boss Russell, who kept telling me he’ll make sure Wendy attends to the matter. This did not happen, and all the while I still have not been shown any footage.

My grievance is that the estate keeps telling me to claim from my insurance and yet I still do not know what happened, meaning I will keep incurring excess costs and increased insurance premiums over an unknown event. Had this incident happened under normal circumstances, I’d feel less upset, however I feel I was sabotaged because when they removed my parking cover, my car was damaged. I also have proof that the solar panels have been protecting our cars from the golf *****, therefore it is clear my car was left exposed. I also feel that the estate is being extremely suspicious about the footage. I believe they are hiding something from me as to date ( Jan 11th 2023) I have not seen any footage around the event in question. We pay high levies for us to get such bad service from the estate management. I had only been living there for 4 months when this happened, and I strongly regret the investment in their property.