disgusting service and customer respect

I am compelled to express my utter dismay at the complete lack of effort and communication from your team. Since my relocation to Fynboss Estate in October 2023, I have tirelessly sought information on how to pay levies, beginning in November 2024 seeing that no one has informed me on how to apply or to be activated on your system. However, instead of receiving assistance, I have been shuffled between individuals, including Susan Botha, Ansie Gates, Robin Deair, and finally Christine Pettit, Zania Brunette. Jamie Nicole Kruger and Clearance – Kathy and cc’s Marelise Prinsloo and Marike Pienaar. 3x Baldwin Staff and 6x Landsdowne Staff members. SHOCKING!!!!!!!

It took a staggering three months just to reach someone capable of providing assistance and getting me registered in the system.

Furthermore, I only received my "welcome pack" three months after moving in, courtesy of the lacking Baldwin team and I acknowledge that this does not fall on your team. Unfortunately, this pack also failed to mention the activation process for levies. Which I believe should be done on behalf of the client and not the client begging for assistance. Despite my relentless efforts over a three-month period, I encountered numerous obstacles before finally managing to initiate levy payments. Yet, now, the system indicates arrears in my payments, which seeing that I was again practically begging to pay, no one cared and now I have that amount which I feel is not fair due to Bladwin’s and your team’s negligence. I have repeatedly requested contact from a member of your management team, specifically Marco Flies, for the past three months. Each week just about, I've sent emails to Christine in pursuit of this request. Finally, Marco responded yesterday literally 3 months after my initial request, in what can only be described as an unprofessional and indifferent manner, essentially dismissing my concerns with a complete lack of regard for customer service etiquette, evidenced by the generic salutation devoid of any personalization. (See email below).

The only person who seemed to care and tried her best to assist was Christine Pettit. Thank you, Christine!

As a paying customer, I expect to be treated with dignity and respect. It is inconceivable that such disregard for basic customer service standards exists within a management establishment like Landsdowne. I implore you to call me directly by the close of business today so we can discuss the necessary steps to rectify this situation. Never before have I encountered such appalling treatment, and it is particularly distressing given the reputation of Landsdowne.

AND NOW THEY HAVE RESTRICTED MY ACCESS TO MY OWN HOME...........PLEASE THINK TWICE BEFORE YOU BUY AT A BALDWIN