Worst costumer service

Worst costumer service ever! I bought electricity on the Capitec app. I never received the token to put into my meter. I phoned Capitec and they informed me I must phone Landis+ Gyr. I phoned them today to ask for the money back or to get the token to get my electricity. The guy who answered the phone went off on me, saying they are not the service provider, it’s like saying you have a Samsung phone , and Samsung is your provider. I tried to tell him I got the information form Capitec and he just kept shouting! I’ve never experienced anything like this in my life! If I could give them zero stars, I would.