Ongoing Harassment Despite Proof of Consistent Payments

I am extremely disappointed in my experience with Landau Collections. For several months now, I have been receiving persistent and harassing phone calls claiming I have outstanding payments. This is despite the fact that I have sent them clear and detailed bank statements showing consistent monthly debit orders—ranging between R200 and R300—from February 2025 to May 2025.

I first raised this issue via email on 2 June 2025, providing all the necessary documentation and requesting a thorough review of my account. I also explicitly asked that the calls cease until the matter was resolved. To date, I have received no response. The calls, however, have continued—sometimes several times a week—which is not only stressful but also unprofessional, especially when the fault lies on their end.

It is unacceptable that a company in the debt collection industry cannot keep accurate payment records or at the very least acknowledge a client's concern when evidence is presented. This situation reflects a serious lack of internal communication, poor customer service, and disregard for customer dignity.

I urge Landau Collections to take accountability, investigate this matter properly, and stop the baseless harassment. Until then, I cannot recommend this company and would advise others to document everything and proceed with caution when dealing with them.

If needed for reference, my ID number ends in 5080, and the full ID has already been submitted in prior communication with your team.