Their admin and customer service is so poor. Maybe If a customer paid their account, a Statement should be issued to show that the payment reflects and that the issue has been resoved.

My Planet Fitness account was handed over to Landau Group. I was contacted and offered a 50% discount if I pay in full. Witch I did. This was on the 30 of November 2021. On 6 January 2122 I started to get messages about an outstanding amount. I followed up and requested a Statement where my payment will reflect. I was told that Planet Fitness did not updated their account and I should ignore the messages. And what append on the 4th of November 2022?? I received messages again and letter of demands. I emailed the person that handled my account and got no answers. In fact, that email blocked me. I have emailed my proof of payment to *** and ***. And still no one can assist me in this matter.