1 reviews | Active since Feb 2013
Hidden costs
I feel ****** by landau attorneys , when they phoned in October I was told that I owe R2500 and something, R500.00 was debited on the 25th of November, on Monday 14.12.2015 I phone to ask them to debit the money on my Friday as I'm getting paid then. To my surprise I was told that I owe R2500 and something again,Sthandiwe who was helping me she told me the initial a amount owing was R28000 and she told me about all the charges, I then requested the statement and on that statement that money is not reflecting at all,I then spoke to Thando who was suppose to email me the break down of the money I owe and she didn't . I refuse to pay the money that is not reflecting on the statement and both Thando and Sthandiwe their customer service is very very bad,i asked them not to phone but to email me as the emails are the only thing that are not charged. I was charged R36.00 for letter of demand that I didn't recieve. I need this to be sorted before I pay off this account and they must just stop overcharging people,it's ridiculous and it feels like *******
Good day
We note your query dated 19/12/2015. Our response refers;
Kindly receive our unconditional apology for any inconvenience this matter has caused, we hope this response will move us one step closer to closing this matter amicably.
On the 15/10/2015 we called you and advised that your account has been handed over to us for collections and your outstanding was R2850.26, you then advised us to start running a debit order from the 23/10/2015 of which you disputed (reversed).
An sms was sent to the number you provided us with on the 23/10/2015 advising you that your outstanding balance is R2872.14. We called you on the 11/11/2015 to advise you the previous arrangement was reversed (unsuccessful) and another debit order arrangement was made for the 25/11/2015, the payment was received and allocated as per statement sent to you.
On the 30/11/2015 an Sms was sent to you advising your balance is R2491.10, we have assessed all calls on this matter and we are unable to confirm that we advised you of an outstanding balance of R28000.00. The statement which is a breakdown of the fees accumulated was emailed to you on the 14/12/2015
We hope you find all in order.
Good day
We note your query dated 19/12/2015. Our response refers;
Kindly receive our unconditional apology for any inconvenience this matter has caused, we hope this response will move us one step closer to closing this matter amicably.
On the 15/10/2015 we called you and advised that your account has been handed over to us for collections and your outstanding was R2850.26, you then advised us to start running a debit order from the 23/10/2015 of which you disputed (reversed).
An sms was sent to the number you provided us with on the 23/10/2015 advising you that your outstanding balance is R2872.14. We called you on the 11/11/2015 to advise you the previous arrangement was reversed (unsuccessful) and another debit order arrangement was made for the 25/11/2015, the payment was received and allocated as per statement sent to you.
On the 30/11/2015 an Sms was sent to you advising your balance is R2491.10, we have assessed all calls on this matter and we are unable to confirm that we advised you of an outstanding balance of R28000.00. The statement which is a breakdown of the fees accumulated was emailed to you on the 14/12/2015
We hope you find all in order.