1 reviews | Active since Mar 2016

07 Mar 2017, 15:32

Zero customer service and just liers

<p>please explain to me why i had to call lancet three times to get MY blood results which I pay for? that blood is not property of lancet, its mine! </p> <p> </p> <p>the first time i called lancet sunninghil i spoke to two people, who were both just as useless. i was told to get my results i would have to waste my time and petrol driving to a lancet lab or see a doctor, essentaully paying twice for my results.</p> <p>i was told they "did not have the facilities" to email them or post them on the so called convinient app. Now how would lancet sunninghill be able to look up my information yet not be able to email my results... i can answer that, because they lazy and a bunch of liers!</p>

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Replies (2)
Lancet
Lancet's reply08 Mar 2017, 08:37
Official

We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.

Regards,

SR

's update08 Mar 2017, 09:36
Reviewer Update

ahhh, a mandated apology. how about you actully do something about the problem and you would do well to teach the staff at sunninghill how to send an email...