Y***3-no notification of account owing straight to collections

Please kindly explain to me why is it that a Bill that came through on the 10/07/2024 has suddenly accrued so much from R1300. 00 odd rands to now R2300. 00 which is almost 100 percent.

Number one please advise if these are collection fees?

Number two please advise if my account was handed over to collections when was this?

Number Three before an account is handed to collections there should be notification to the patient/customer prior of the said bill or account due.

My first notification of this bill not being paid by the medical aid was on the 10/07/2024.

These bloods were taken on the 22/03/2024. Since then no email, no sms, no letter advising of an outstanding payment. Now you guys come in on the 10/07/2024 with a bill of R1300 plus. How much of that bill is actually correct?

I would appreciate a breakdown of the bill and an explanation as to why it jumped within a month with only two smses notifying me that I'm owing.

I dont appreciate being charged unnecessary exorbitant charges when I was never notified of an account due. From 1.3 to 2.3 is ridiculous when it's the first notification. If you have an account with any institution there is a summary of accounts provided either on email or via post. When did you guys email or post me anything to say im owing. What warrants the charges?