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bathabile P

1 reviews | Active since Mar 2018

19 May 2021, 12:33

Wrong tests and double charges!

Poor services from Lancet laboratory & Discovery medical aid!!!, My husband and i took blood tests last year 2020 December on the 24th at Lancet Laboratory Polokwane branch and the claim was sent to my Discovery medical aid, which part of it was wrong and also billed twice, i waited for the reversal since i received a notification from that they are aware of the error for been billed twice i have been following up till today, when i call Lancet laboratory they refer me to Discovery and when talk to discovery they sent me back to Lancet, i am very very angry and disappointed with the two and its unfortunate i am busy with a certain process that i need laboratory tests from Lancet , as for Discovery medical aid i don't want it anymore and will make sure people hear about this. this wasted my money following up every single day after they make promise of fixing this on top of the expenditure one pays monthly for medical aid or expensive blood tests!

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Replies (1)
Lancet
Lancet's reply19 May 2021, 13:00
Official
Good Day bathabile P

Thank you for bringing this to our attention. Could you please email us the patients details , we need his and your Id number, account number and full names so that we can investigate further. Kindly email it together with the original complaint to digital . marketing @ lancet . co . za

Kindly note I have left spaces on this platform so that you will be able to view the email address.

Regards Lancet Laboratories.

Best regards,