Worst Pathology Company - 5 Months Account Query Not Resolved - Use at Own Risk

Good Day,

I have been following up on an account query for almost 5 months now and nothing is being resolved. I call weekly and get told the query is being addressed and the same story happens every week. To date nothing has been resolved on this query and I face my medical aid not paying this balance due to the time that has lapsed with no submission. I need this resolved asap and if my medical aid is not paying due to time lapse Lancet needs to write it off as it is due to their backlog and non-urgent action to get this matter resolved.

I will not be liable for a ill that was incorrectly loaded on codes by Lancet and they had to fix and resubmit and failed to do so. What makes matters worse is there is no feedback or communication on this matter, I have to call every week past 3 months now suing my airtime only to not get any assistance. Completely unacceptable, now I understand why my Dr prefers me to go to Ampath than Lancet to avoid such nightmares I have experienced over the past 5 months.

There is absolutely no customer service, professionalism, or etiquette in how this matter has been handled.

I need this resolved now; I cannot be sent threatening emails every week from your account department on a matter that has to be resolved by you. Regards,

Nomvelo Ncube Lancet Statement 2025-02-17 M***7