WORST EXPERIENCE EVER FROM LANCET LABORATORIES

I have had absolutely no assistance from the call centre.or the 2 team leaders that promised to assist me with an account that I have a payment arrangements on and have never defaulted on a single payment, but this account is handed over to debt collectors.

I am helping my son who lost his income when covid hit SA. He became ill, visited many doctors who did many blood tests to ascertain what was wrong with him. After thousands of rands it was concluded he was suffering from stress which caused anxiety attacks. He is slowly getting up and running again, but is not yet in a financial position to take over the Lancet account.

I (his mother) called Lancet and made a payment agreement to pay the accounts off at R500.00 per month. I can't pay more than that as I only earn a pension. Lancet confirmed this arrangement with me and I've paid the R500.00 per month faithfully and have never defaulted on this.

In October 2023 the account was handed over to Stols Atorneys for collection, I couldn't understand why as I had never defaulted with the payment arrangements. I called Lancet and the account was withdrawn from Stols Atorneys and I was told I can carry on with my usual monthly payments to Lancet. I was emailed confirmation from Lancet confirming the above.

All went well until February 2024 (4 months later) I started receiving emails and phone calls from Strauss Daly Attorneys regarding the Lancet account. I called into Lancet call center and they directed my call to a Team leader who understood that my account was not in default and promised to have it withdrawn from Strauss Daly Attorneys. I asked him to email me proof that the account is placed on hold and I can continue with the agreement of paying the R500.00 pet month to Lancet. He promised to follow up our telephone conversation with an email of confirmation of the payment arrangements. No email came, after numerous calls to Lancet to speak to him I was told eitger he is in a meeting, he is in training or he's is off sick. After more phone calls to Lancet I was put through to a lady team leader whom promised to sort this issue out and email me proof that the account was withdrawn from Strauss Daly Attorneys. Well I have definitely not had any help whatsoever from her, she has not emailed me anything and I'm still getting calls from Strauss Daly Attorneys. Strauss Daly Attorneys even have the nerve to phone and when I answer the call I hear all the background noise but no one speaks to me then the call is disconnected. When I call the number back and ask which company I'm through to the person says Strauss Daly Attorneys.

What Lancet is doing to me is elderly abuse!! I use all my airtime to make these calls, but no help has been forthcoming.

I'm going to try again tomorrow to get hold of an accounts manager to sort this problem out for me.

I'm in a state of over stressed.