Worse Customer Service, disorganized Lab with *********** Staff

Pathetic staff doing Covid tests at KPH Kwa-Dukuza Private Hospital in Stanger KZN, lack of efficiency not to mention that i waited for the whole hour, one will come to me and ask what i came to do, they'll go back to their office, a different nurse will come out, same thing. After all that waiting, i was told they need the Blood test Form, i email the manager Charmaine Yusraj have not yet been received the email. 1 and half hour later the form was received on email, still took forever to take the tests. 30 minutes later the tests were taken, i was told i need to pay cash as they cannot find my medical aid details on the system. Mind you, this is where i normally do my bloods with the same medical aid. and forced to pay cash of R1412.00. Are you kidding me, they are quick to demand payment if no doctor referral is given, But i provided the Dr's referral but still asked to pay Cash.

Patients are not taken seriously, they busy chitchatting while I'm waiting. doing up and downs, and look at you as if you crazy. This lab needs staff that takes responsibility not people that are there to mark the register. This all happed today on the 29/07/2021 at 13h00pm

This is unacceptable and i want my money back. i don't want any "We are sorry"!!!

If you don't sort this out, I will take it further