Who is the Client.................

After speaking to three different consultants today (over 2 hours on my mobile) all the consultants in the call center were rude and obnoxious to say the least, One is also unable to speak to a supervisor or manager?? I finally managed to speak to a person called Leandri. Firstly she started off very rudely and arrogant ( obviously she heard my rant) and said that they are unable to resubmit the claim to my Medical aid as the claim will be rejected and will be seen as *****. However she gave me a reference number to proof that the Medical Aid received the "resubmitted" claim. Which I followed up with my Medical Aid to e told that the email Lancet sent had no attachment?? I have had numerous problems with Lancet before, by them using the wrong Codes, and furthermore I am utterly disgusted that they can't follow the issue up with my Medical Aid as I am in no position to sort this out. According to Leandri, my Medical Aid must sort this out??? Surely Lancet is the supplier of said service and should be the ones making the call. I also asked Leandri to send me the Account and have not received anything yet. Three hours ago!! I will definitely not be supporting Lancet anymore as I am a firm believer that CLIENTS should be treated with respect and not indifference, as well as NO desire to sort out an issue. Your staff is *********** and arrogant and definitely not the type of people that should be employed in a client relationship position - specifically when it is medically related (patients). To add insult to injury, your practice in Glynnwood Hospital as well as the one at the doctors suites is unprofessional and a complaint has been lodged with Lancet H/O before. The Lancet staff is rude and obnoxious and as a CLIENT I expect better service levels.