1 reviews | Active since Dec 2010
Waiting a month for a payment to be traced
<p>Hi,</p> <p>Please can I have some sort of feedback for account V ********** . I had queried the payment that you guys claim has not been paid as yet by the medical, even though I sent a letter from by medical aid company acknowledging that they have actually paid. I received an email from a Christelle Naidoo a month ago saying they are going to trace the payment, up until now I have not received any feedback to say if this is sorted out or not. All I keep on getting from Lancet are emails, sms's saying the amount is outstanding. How long does it take to trace a payment, seriously?</p>
Firstly, we sincerely apologise for the manner in which we have handled your account and regret the inconvenience caused,
Although Bankmed has produced a remittance statement showing that payment was effected to us, we do not seem to have any record of this. Bankmed usually remits bulk payments to us and possibly may have used an incorrect reference number.
We have initiated an enquiry with them which is still forthcoming. We trust that we may have resolution within the next few days. In the interim, we have placed the account on Hold to ensure that no unnecessary correspondence is sent to you.
Thank you for your patience in this matter.
Kind regards
GM
Firstly, we sincerely apologise for the manner in which we have handled your account and regret the inconvenience caused,
Although Bankmed has produced a remittance statement showing that payment was effected to us, we do not seem to have any record of this. Bankmed usually remits bulk payments to us and possibly may have used an incorrect reference number.
We have initiated an enquiry with them which is still forthcoming. We trust that we may have resolution within the next few days. In the interim, we have placed the account on Hold to ensure that no unnecessary correspondence is sent to you.
Thank you for your patience in this matter.
Kind regards
GM