1 reviews | Active since Jul 2016

03 Jan 2017, 15:47

VERY VERY BAD SERVICE!!!

<p>"PLEASE CAN SOMEONE GIVE ME A CALL TO WAT IS HAPPENING TO MY ACOUNT!!<br />BECAUSE YOU GUYS ARE QUICK TO HAND ME OVER. BUT CANT EVEN LET ME KNOW WHAT IS HAPPENING <br />ALTHOUGH I HAVE BEEN PAYING AND SENT THROUGH PROOF OF PAYMENTS..<br />I WOULD LIKE TO SPEEK TO SOMEONE THAT CAN HELP ME AND NOT WAIST MY TIME.."</p> <p>I HAVE SENT THIS EMAIL TO ********** on the 19/07/2016 , apart from all the other emails... stil no feedback!!??</p> <p> </p> <p> </p>

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Replies (2)
Lancet
Lancet's reply04 Jan 2017, 07:13
Official

We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.

Regards,

SR

Lancet
Lancet's reply07 Jan 2017, 11:49
Official

Dear Mr Beukes

We apologise for the unsatisfactory manner in which we have handled your account.

Please confirm what reference numbers you are using when making these EFT payments? It seems that you have used an incorrect number so payments are being credited to an incorrect account.

Please provide this information so we can correct and finalise the amount owing. In the interim, we are pending the account with the external Debt Collectors.

Kind regards

GM