Very poor customer service 😡

This is the worst customer service I've ever experienced in my life.😡😡😡😡 I get a sms from Lancet to say I owe them money. My husband has just had menegitis which resulted in a very, very long hospital stay. I'm the main member on our medical aid and I was the one that signed all the consent forms in the hospital, as for many, many days my poor husband was so out of it he didn't even recognise me or know my name, so signing forms was the last thing he could do. According to my medical aid app every has been paid so I was very surprised when I got an sms from Lancet. So I make the epic mistake of to call them HUGE MISTAKE. The call centre refused to help me because I don't have my husband consent to access his information, keep in mind my signature and information is all over the paperwork. So we email them consent, nope that's still not good enough because they can only access their group emails after 48hrs...blow me down we live in the 21 century and you can only access email after 48hrs. They want the money from me but I'm not allowed to see the account. No the call centre lady says you can go to the nearest Lancet lab, we live 1.40min one way from the nearest lab 😡😡😡you want my money but you won't give me any indication what I need to pay for. Lancet your customer service sucks to put it plainly.....if I ever get a choice of labs I'll never use you again NEVER and I'll tell everyone I know to skip your service if they can......