Very Disappointing Handling of Accounts!

I am writing to express my extreme dissatisfaction with the service provided by Lancet. In March 2025, I underwent an allergy exam with them, having been given a quote of approximately R3000, which I agreed to. However, the final bill was significantly higher, totaling just over R8000.

When I queried the discrepancy, I was assured that they would investigate and provide feedback. Despite multiple follow-ups (over ten times), I have not received any update on the investigation's outcome. Furthermore, my account has been lodged with ITC Admin without any prior notification or resolution.

I am extremely disappointed by the lack of professionalism and disregard for my concerns. I hope that you will address this matter urgently and take necessary actions to rectify the situation.