Very Disappointed with Lancet's Service and Communication

My husband had a swab done by Lancet, which was later rejected by our medical aid with the note: "V10 - Invalid code charged. Rejected. Neither member nor medical aid liable."

I have sent numerous emails to Lancet (***) to find out what is going on and how this can be corrected. I even added delivery and read receipts to my messages — and I can see they are being read. But no one is replying.

This level of poor communication and accountability is unacceptable, especially for a healthcare provider. I am now stuck with a bill that I should not be liable for, and Lancet is offering zero assistance or feedback.

Sort out your billing codes and start responding to your clients. We deserve better.